Refund Policy

If no email has been sent from your account yet, you can ask for a refund of your credits within 14 days of the purchase. We refund the purchase in full.

Example: you buy $50 of credits, look around your workspace and decide not to start. Within 14 days, before any email goes out, you can get back $50.

Credits are used when the Service sends emails for you. Once the first email from your account has been sent, your credits, used or unused, are not refundable, whatever the outcome of the emails (delivered, opened, answered or not). Unused credits stay on your balance and do not expire while your account is active. Research, prospect lists and drafts are not charged and are not part of refunds.

Whenever it happens, we refund or restore credits for:

• duplicate charges or payments taken by mistake;
• emails that were charged but not sent because of a failure on our side;
• credits you could not use because we suspended the Service for reasons that were not your fault.

• the first email from your account has already been sent;
• more than 14 days have passed since the purchase;
• your account was suspended or closed for breaking our Terms of Service;
• the request concerns results, such as the number of replies or meetings, which we do not guarantee.

Paddle, as Merchant of Record, may also refund a purchase under its Buyer Terms. Nothing in this policy limits those rights, or rights you have under the consumer law of your country, where it applies.

Email [email protected] from your account email with your order number (from the Paddle receipt). You can also contact Paddle directly at paddle.net. Approved refunds go back to the original payment method, usually within 5–10 business days, depending on your bank.

If you open a chargeback instead of contacting us, we may suspend the account until it is resolved.

Individual Entrepreneur Aleksandr Nekrashenko
Ts. Dadiani str. 34, bl. 7, building 10, Nadzaladevi district, Tbilisi 0102, Georgia
[email protected]